The Administrative Director of Operations will be responsible for implementing the clinic's vision and goals. In addition to daily management responsibilities, this position assesses operational needs and identifies opportunities to increase services and volume. Enterprise accountability is assumed for meeting organizational performance goals, financial metrics and regulatory compliance.
Reporting to the Vice President of CHRISTUS Trinity Clinic Operations, this position is accountable for operations (business/clinical) of multiple clinic sites. Responsible for implementing business plans for areas of responsibility consistent with System and Clinic strategic plans. This includes:
Quality Control -- Oversee process improvement, monitor data quality
Processes -- Implement/improve registration, scheduling, insurance verification, central triage, referral processing, program support.
Staffing -- Responsible for monitoring productivity and appropriate staffing levels.
Physician Engagement and Support -- Provide adequate staffing and processes to facilitate physician efficiency to achieve maximum patient volumes.
Program Support -- Provide staffing and processes to promote efficiency for specialty/sub-specialty programs, facilitate productive integration of hospital and clinic staff.
Finance -- Support reimbursement processes through analysis of denial activity and coding, support Central Business Office activities
Outpatient Clinic Support -- Provide adequate staffing and processes to promote growth and efficiency
Patient Service/Experience -- Monitor overall customer service performance and implement strategies to improve patient service
Candidates will possess a Bachelors Degree in business, healthcare administration or related field, Master's Degree preferred.
10+ years demonstrable leadership in hospital, ambulatory care, multi-specialty clinic and/or integrated healthcare delivery system.
Accustomed to working with 50+ providers.
Specialty management experience essential - at least 3-5 years.
Adept at operating in a high volume throughput environment.
Experienced in managing entire service lines/departments or regional departments based on geography.
Proven ability to create strategic budgets and drive service lines based in margins and P & Ls.
Self-Starter with entrepreneurial mindset and proven ability to deliver impactful results.
CHRISTUS HEALTH is an international Catholic, faith-based, not-for-profit health system comprised of almost more than 600 services and facilities, including more than 60 hospitals and long-term care facilities, 350 clinics and outpatient centers, and dozens of other health ministries and ventures. CHRISTUS operates in 6 U.S. states, Colombia, Chile and 6 states in Mexico. To support our health care ministry, CHRISTUS Health employs approximately 45,000 Associates and has more than 15,000 physicians on medical staffs who provide care and support for patients. CHRISTUS Health is listed among the top ten largest Catholic health systems in the United States.