The Epic Learning Analyst II supports the accomplishments of Baylor Scott & White Health’s strategic objectives by designing, developing and implementing Epic training programs using various media. The Epic Learning Analyst II is required to have multitude of skills and knowledge that includes training, instructional design, adult learning principles, Epic system applications, learning management systems and incident management system. He/she collaborates with multiple teams that include, but not limited to IS, Clinical Informatics and Quality. He/she performs the analysis and recommendations for corrective actions and resolution of problems within all Epic software for end users. He/she works to create online asynchronous training including lesson plans, lesson content, learning objectives and assessment tools.
ESSENTIAL FUNCTIONS OF THE ROLE
Provide effective Epic application support by responding to help desk tickets and end-user requests (including being on-call support).
Effectively provide onsite go-live support, upgrade support and ongoing Epic application support and optimization.
Serve as liaison between Epic end users, IS project team members and other IS resources as required.
Analyze the effectiveness of Epic training programs against stated learning objectives and modify training program to address opportunities for improvement.
Train, mentor and provide performance feedback to trainers, and super-users with respect to the associated Epic application.
Plans, designs, develops, implements and delivers customized Epic learning solutions and learning technology solutions throughout BWSH.
Applies continuous improvement processes to ensure quality learning and development interventions and services based on evaluation, feedback and business needs for Epic.
Selects and applies appropriate learning aids and learning materials to support Epic training in order to meet business and client needs through the use of adult learning best practices and technologies.
Collects assessment and client feedback data, analyzes with teams to determine effectiveness of learning and development solutions, uses feedback and evaluation data to improve Epic training offerings.
Applies technologies such as e-learning, videos, podcasts, mobile learning and social learning as appropriate for Epic.
Develops online courses and learner evaluation instruments for Epic that meet LMS parameters and e-learning instructional design quality standards.
Evaluates learning technology solutions to ensure they are meeting the needs of Epic end users and the organization.
Some travel is required.
KNOWLEDGE, SKILLS, and ABILITIES
Credentialed in Epic applicable application within 1 year from date of hire
Proficient in as least one applicable Epic application (different than the credentialed application) within one year of hire.
Ability to work with Epic end users and troubleshoot Epic application issues.
Demonstrated customer-oriented service excellence principles.
Ability to present and conduct training
Advanced proficiency with word processing, spreadsheet and email software applications, LMS, incident management system and e-learning technology.
Demonstrated excellent interpersonal communication skills, among facility customers and team members.
Knowledge of the ADDIE process model for the training project life-cycle to include the feedback and revision loop.
A quick learner of software and information technology and motivated to learn new applications.
Epic application knowledge to build, test, support and train preferred.
Knowledgeable in adult learning techniques.
Technical writing skills.
Comfortable working in a fast paced and constantly changing environment.
BENEFITS - Our competitive benefits package includes the following:
Immediate eligibility for health and welfare benefits
401(k) savings plan with dollar-for-dollar match up to 5%
PTO accrual beginning Day 1
Note: Benefits may vary based upon position type and/or level
- EDUCATION - Bachelors or Equivalent Exp
- EXPERIENCE - A minimum of 2 years’ experience required.
Baylor Scott & White Health (BSWH) is the largest not-for-profit health care system in Texas and one of the largest in the United States. With a commitment to and a track record of innovation, collaboration, integrity and compassion for the patient, BSWH stands to be one of the nation’s exemplary health care organizations. Our mission is to serve all people by providing personalized health and wellness through exemplary care, education and research as a Christian ministry of healing. Joining our team is not just accepting a job, it’s accepting a calling!