Career Center

Duke University Hospital is consistently rated as one of the best in the United States and is known around the world for its outstanding care and groundbreaking research. Duke University Hospital has 1,048 licensed inpatient beds and offers comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center; a major surgery suite containing 65 operating rooms; an endo-surgery center; a separate hospital outpatient surgical department with nine operating rooms and an extensive diagnostic and interventional radiology area. For 2021-2022, U.S. News and World Report ranked Duke University Hospital nationally in 11 adult specialties: cancer, cardiology & heart surgery, diabetes & endocrinology, ear, nose & throat, gastroenterology & GI surgery, gynecology, neurology & neurosurgery, ophthalmology, orthopedics, pulmonology & lung surgery, and urology. Duke University Hospital is also ranked first in North Carolina and first in the Raleigh-Durham area.

In addition to its hospitals, Duke Health has an extensive, geographically dispersed network of outpatient facilities that include primary care offices, urgent care centers, multi-specialty clinics and outpatient surgery centers.

Duke Nursing Highlights:

• Duke University Health System is designated as a Magnet organization
• Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses.
• Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
• Duke University Health System has 6000 + registered nurses
• Quality of Life: Living in the Triangle!
• Relocation Assistance!

Occ Summary

The Heart Center Communications Department at Duk e University Hospitalis active in delivering exemplary care for heart pa tients to ensure anexcellent patient experience, every time. The heart c ommunication centeris located in Durham, NC. The call center receives an average of 200calls per day. Skills included in the role are telephon ic caremanagement, triage, messaging, scheduling, Prescription refills,m edication reconciliation, patient education, motivational support, andid entification of potential readmission risks.

Work Performed< /h3>

Expert level of clinical decision making based upon Benner's Novi ce toExpert Nursing Theory. Systematic processing of patient acuity andt riaging of multiple demands.Provide guidance to internal and external cu stomers to facilitate safepatient and operational needs. Anticipate pote ntial safety concerns andidentify high risk patient situations and inter vene or escalate asneeded.Engage in excellent written and oral communica tion skills with a focuson professionalism and customer service. Excelle nt phone etiquette.Navigate complex systems and processes to maintain pa tient centeredcare. Collaborate with multiple members of a care team (i nternal andexternal) to facilitate patient care needs.Communications, co ordinating and scheduling tests and pre-procedures toprepare patients fo r Electrophysiology procedures (EP). EP is aspecialized field within car diology managing the electrical conductivityof the heart utilizing compl ex tools and mapping systems. Examples of EPprocedures include: pacemake rs, defibrillators, ablations, Watchmenimplants, etc.Telephonic Care Man agement to ensure safe patient centered care.Assessment of cardiac patie nts via phone, triage of care, schedule andprovide education to patients for cardiac procedures. Duke Heart Centerhas developed a standardized p rocess for our patients to contact us toseek and receive medical care wi th Duke Cardiology Call Center as theinitial point of contact. This care is delivered in collaboration withProviders, Clinical Staff and Duke Ca rdiology Call Center. Our patientscan request medical advice via telepho ne and through My Chart.Scheduling and coordinating procedures to includ e: Dx & InterventionCardiac Cauterization, Left Heart Catheterization, R ight HeartCatheterization, TAVR, Mitra-Clip, Heart Biopsy, Pre-Lung Tran splantEvaluation, Balloon Pulmonary Angiography, Peripheral Arteriograms , ASD& PFO Closure, etc..Transitional Care, follow care of patients from hospital to homeassessing this hospital discharge, medication reconcili ations andproviding continued patient education. Nurses support patients by phoneto navigate care transitions as well as interact with providers ,clinics, schedulers, home health and others to ensure that our patients understand the discharge plan and are successful.Manage Prescription Ref ills for all DUH Cardiologist.Perform other related duties incidental to the work described herein.herein.

Knowledge, Skills and Abi lities

Maintain current knowledge of the Emergency Medical Treatm ent and LaborAct (EMTALA).Knowledge of scope of the registered nurse.Kno wledge of and appropriate application of the nursing process.Ability to independently seek out resources and work collaboratively.Ability to est ablish and maintain effective working relationships.Ability to communica te clearly.Ability to record activities, document outcomes, plans of car e,interventions, and ongoing evaluations of patient status.Ability to in tegrate software and new technologies into work processes.Working knowle dge of procedures, available resources, and techniquesinvolved in admini stering routine and specialized treatments topatients.Ability to remain focused and organized.

Level Characteristics

N/A

Minimum Qualifications

Education

Work requires graduation from an accredited nursing program with a BSN degree.

Experience

Requires a minimum of 3 years of medical-surgical hospital experience; varied experience preferred, especially emergency room and/ or critical care.

Degrees, Licensures, Certifications

Must have current or compact RN licensure in the state of North Carolina. BLS required.

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.