Position Information: The Clinical Services Technician collects pathology specimens at free standing Ambulatory Care Centers. Responsible for the registration, processing, and allocation of laboratory specimens and orders from all sources. Responsible for verification of proper patient/specimen identification, appropriateness of specimen and accompanying orders. Organizes laboratory workflow and appropriately prioritizes processing and preparation of specimens for transport. Maintains a clean and orderly work environment, proper PAR levels of supplies, while remaining fiscally responsible to the organization. Utilizes requisite equipment, instruments and computer systems to test request, accession, correctly label and package specimens to ensure specimen integrity for delivery via courier to appropriate laboratory facility. Performs specified procedures within scope of established testing methods and responsibilities. Performs POCT and appropriately documents routine maintenance and quality control procedures on specified equipment and trouble shoots as needed. Manages patient wait times and expectation utilizing available computer systems and clear communication. Demonstrates service excellence by acknowledging customers in a friendly and professional manner, actively listening, responding with empathy, and showing pride in appearance and behavior. Updates knowledge, skills and applies appropriately. Maintains age-specific and other required competencies as needed. Works both independently and as part of a team with general and /or periodic review by supervisory staff. Performs other duties as assigned.
Experience Requirements: 1 Year Clinical - Phlebotomist Or Equivalent Education Requirement
Education Required: High School Diploma or Equivalent Required - And Graduate Phlebotomy Or Certificate Accredited Institution Preferred
At WakeMed Health & Hospitals, we are guided by a simple – yet powerful mission: to improve the health and well-being of our community by providing outstanding and compassionate care to all.To deliver on this mission, WakeMed employs the “best minds and the biggest hearts” in the business. Our team includes over 8,500 experienced registered nurses, technologists, medical professionals, support staff, and a medical staff of more than 1,200 physicians and advanced practice providers who are dedicated to putting patients first.When it comes to culture and benefits, we recognize that when we take good care of our employees, our employees can take even better care of our patients. We proudly offer competitive salaries that reflect background, experience and special skills. Our benefits programs are designed to give you and your family the support you need for today while planning for a successful tomorrow. We promote diversity in the ...workplace, provide equal employment opportunity for all qualified applicants, and we participate in E-verify.We think it’s pretty simple – we care for our employees and our employees care for the community.