Oversees and directs the activities of the Food &Nutrition and Clinical Nutrition departments. Responsible for budgetary oversight, short term and long term planning, management of the leaders and employees, while ensuring quality food preparation, and ensuring a positive and safe dietary experience for all patrons, patients, families and employees.
Job Specific Duties
Oversees the full day to day operations for the department including provision of consistent high quality dietary product and services to patients, families, visitors and staff.
Ensures compliance with budget, maintains adequate inventory levels, manages vendor relationships and contracts for all food and related purchases.
Ensures appropriate food safety, sanitation, and overall workplace safety standards and requirements are met.
Manages patient and customer satisfaction related to food production or service, including monitoring scores, implementing process improvements as needed and ensuring patient needs are met.
Responsible for full cycle of employee management including hiring and firing of staff, training and coaching, monitoring of compliance of staff to educational requirements, performance coaching, corrective action, development of succession plans and development of leaders. Maintains adequate staffing in adherence with budget while meeting operational needs.
Works together with department managers on menu planning, new product offerings, costing, new equipment or techniques and projects including a refresh of menu on a yearly basis.
Regularly re-evaluates sourcing of goods to ensure highest quality of food offerings within budget.
Evaluates condition of and budget for appropriate replacement of kitchen and related equipment, preparing a rotating three year plan to ensure operational efficiency is maximize d and downtimes kept to a minimum.
Creates short term and long term plans for department to meet system needs including researching and creating pro formas as needed for ambulatory sites for expanded services.
Works collaboratively with facilities and construction teams on designs for new or revisions of existing retail food spaces.
Works cooperatively with other leaders and participates on committees as assigned in order to enhance the patient experience including Patient & Guest Relations, Family Services, etc.
Minimum Job Requirements
Bachelor's Degree Nutrition, Hospitality Management, Business Administration or related field (Required)
4-7 years management experience in a food service environment, preferably in a health care setting
Knowledge, Skills, and Abilities
Registered and Licensed Dietician preferred.
Masters Degree in related field or MBA preferred.
Ability to apply mathematical techniques to prepare budgets, track variances, and provide productivity assessments.
Ability to interpret, adapt to, and react calmly under stressful conditions.
Ability to relate cooperatively and constructively with customers, peers, subordinates and any other hospital personnel.
Ability to use logical and analytical thinking to interpret technical data and solve a broad range of problems.
Knowledge of JC and federal and state requirements.
Ability to effectively monitor and develop the abilities of subordinates.
Ability to maintain confidentiality of sensitive information.
Knowledge and skills in management training, financial planning and cost controls.
Primary Location :
Florida-Miami-Nicklaus Children's Hospital - Main Hospital Campus
Nicklaus Children’s Health System, is the region’s only healthcare system exclusively for children. In addition to Nicklaus Children’s Hospital and a growing number of outpatient centers located throughout the tri-county area, the health system includes Nicklaus Children’s Hospital Foundation, the organization’s fundraising arm; Nicklaus Children's Pediatric Specialists, a nonprofit physician practice subsidiary; a management services organization, and an ambulatory surgery center. Our vision is to be where the children are. Ultimately, this means being there through all stages of health and life, both physically and emotionally. To be a trusted partner to children and their families, not only in times of illness, but throughout their life journey. Our mission is to inspire hope and promote lifelong health by providing the best care to every child.