Under the supervision of the Assistant Director, Communications, the Communications Clerk NU answers incoming calls and promptly transfers calls to requested department or provides requested service. A key responsibility is to respond to and act upon the communication needs for emergency codes and provide a positive customer experience to everyone. Operates various telecommunications equipment including: Intellidesk, ACD, Medical Emergency Code telephones, and other emergency service requests. Provides paging services and location systems as well as maintains on call schedules according to established policies and protocols. Incumbents in this position are scheduled to work less than 1000 hours per year.
Company Description
At UM Capital Region Health, we're about to changeUP everything with the opening of our new hospital in Spring 2021!
Located in Largo in the heart of Prince George's County, our new state-of-the-art regional medical center (UM Capital Region Medical Center) will provide improved access to primary and ambulatory care services, and serve as a tertiary care center for critically ill patients. In addition, our new space will allow us to expand our offerings as a community partner to help improve the health status of Prince George's County residents.
Qualifications
Principal Duties: Switchboard
Operates central answering telephone equipment. Answers incoming calls, and promptly transfers calls or provides requested service according to departmental procedure.
Provides telephone paging services for physicians and other designated personnel according to departmental procedure.
Receives and promptly delivers messages which have a medical urgency or necessity to Physicians, Residents, Staff and Patients according to departmental procedure.
Answers fire, emergency, or medical emergency calls , activates paging, fax, text messages, desk top notification and overhead alerts according to departmental policy and procedures; calls affected department to get specific information including exact location of emergency in order to contact the appropriate emergency service. Ensures that appropriate Code teams respond to emergency calls.
Maintains logs of, all emergency calls. Records date, time, caller, and operator responsible for activating emergency call protocol. .
Uses Siemens query patient information and provides information to public according to departmental procedures and HIPAA guidelines.
Performs data entry of changes in department numbers, pager numbers, and medical and surgical schedules.
Performs monthly Test Pages according to departmental policy and procedure
Reports all system malfunctions immediately to appropriate personnel, vendors and management
Monitors and makes daily changes to on-call schedule for medical staff, AOC, PA's, ICU consults, Respiratory, Cath Lab (Stemi), OR, Ortho attending, Vascular lab, Psychiatrist, Echo Techs, Dialysis, Biomedical Engineering and Interventional Radiology.
Makes appointments for patients in need of translation services for admissions, hospital stays, discharges, legal, Human Resources, outpatient service and all other stakeholders
Monitors fire alarm system in conjunction with Clinical Engineering
Contacts clergy at the request of patient, family or nursing unit
Monitors Huggs security system
Proctors new hires
Education/Knowledge
Attained Level: High School Diploma or Equivalent (GED) is required
Applicable Experience
Experience (years): Required: 1 to 3 years
Preferred: Medical Terminology
Experience (describe required & preferred): One year experience as a Telephone Attendant/Operator using computerized equipment
Additional Information
All your information will be kept confidential according to EEO guidelines.
The University of Maryland Medical System (UMMS) was created in 1984 when the state-owned University Hospital became a private, nonprofit organization. It has evolved into a multi-hospital system with academic, community and specialty service missions reaching every part of the state and beyond. UMMS is a national and regional referral center for trauma, cancer care, neurocare, cardiac care, women's and children's health and physical rehabilitation. It also has one of the world's largest kidney transplant programs, as well as scores of other programs that improve the physical and mental health of thousands of people daily. The hospitals and health systems that comprise UMMS are: University of Maryland Medical Center, University of Maryland Medical Center Midtown Campus, UM Rehabilitation and Orthopaedic Institute, UM Baltimore Washington Medical Center, UM Capital Region Health, UM Charles Regional Medical Center, UM St. Joseph Medical Center, UM Upper Chesapeake Health, UM Shore Regional Health, Mt. Washington Pediatric Hospital and UM Community Medical Group.
