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Durham, North Carolina

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Durham, North Carolina

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Access Specialist II-Full Time-Support Services-DHAS-Durham
General Description of the Job Class This job classification includes the duties of three functional groups in Duke Health Access Services:1. Duke Consultation and Referral Center (DCRC) -- Serve as a first point of contact for Duke Health System patients and referring providers. Provide a comprehensive one-call experience to meet the various needs of patients, referring providers, and family members. Adapt to and manage the ever changing and complex services, providers, service locations and initiatives across Duke Health while providing the highest level of customer service to each caller. Provide a comprehensive one-call experience to meet the various needs of patients, referring providers, and family members. 2. Complex Procedure Scheduling --


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