Required:

• CA RN License
• BSN/MSN Degree
• ACLS from the American Red Cross or American Heart Association
• Experience working with Electronic Medical/Health Records and documenting electronically.
• Minimum 5 years (10 years preferred) of recent Telephone Triage experience, urgent care, or ER/ED.
• Ability to recognize abnormal laboratory values and report to the nurse practitioner and/or physician.
• Skill in speaking English clearly and distinctly, with appropriate grammar. Ability to interpret and describe patient assessments and identify nursing interventions. Must have pleasant and courteous telephone voice and manners.
  
• Possesses strong customer service skills to promote pleasant and effective interactions with patients, staff, and doctors.
• Experience with a variety of specialties & sub-specialties.
• Demonstrated ability to work as part of a team while functioning independently, maintaining confidentiality in all assignments, and showing initiative in identifying and solving problems as they occur.
• Demonstrated ability to maintain composure when confronted by difficult situations and to respond professionally.
• Demonstrated ability to creatively integrate competing demands of a multidisciplinary setting into a productive working environment.
• Familiarity with Nursing regulations, institutional standards of care and risk management.

Preferred:

• Familiarity with UCLA Health.
• Strong EPIC (EMR) knowledge.
• Ability to speak Spanish.