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Durham, North Carolina
Posted: 07-May-25
Location: Durham, North Carolina
Categories:
Internal Number: 257102
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
About Duke University Hospital
Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States and is the number one hospital in North Carolina, according to U.S. News and World Report for 2023-2024. Duke University Hospital is the largest of Duke Health's three hospitals and features 1048 patient beds, 65 operating rooms, as well as comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more.
General Description of the Job Class
Perform a variety of interpretation and translation services to assist patients receiving care within the Duke Health System.
Duties and Responsibilities of this Level
- Provide interpreter services, and convey the exact message as opposed to summarizing the information in a way that is subjective. Provide documentation as required.
- Ensure that information pertaining to the patient's outpatient services, hospitalization, (i.e. advanced directives, consents from treatment, diagnosis and prognosis, treatment plan, follow-up appointments and health care education) are accurately communicated.
- Participate as a neutral party as a conduit of information that flows between Duke staff and the patient/visitor.
- The patient's questions/concerns regarding this information are to be appropriately addressed and documented by Risk Management Directives.
- Ensure all encounters are recorded in Service Hub. Maintain accurate and timely electronic documentation of all service requests and provisions.
- Promote customer satisfaction related to Duke services; notify the Supervisor of any issues that may be problematic for patients or Duke staff.
- Participate in continuing education programs and competency training to enhance professional role. Ensure all policies and procedures related to process, service, and employee work rules are followed. Maintain confidentiality in all matters related to patient care and visitors.
- Participate in on-call coverage to provide interpretation/translation services during non-business hours and business hours as assigned.
- Perform other related duties incidental to the work described herein.
Required Qualifications at this Level
Education
High school Diploma or equivalent. Successful completion of conversation/translation competency testing in a secondary language. Knowledge of Medical Terminology.
Experience
Previous experience in a healthcare setting is preferred.
Degrees, Licensure, and/or Certification
National Interpreter Certification (NIC) is required for ASL interpreters.
Knowledge, Skills, and Abilities
- Ability to work with diverse populations from various economical backgrounds and age groups.
- Ability to work as an effective member of a dedicated team.
- Ability to work in a fast paced Health Care environment with a variety of customer service needs.
- Accurate and appropriate interpretation skills at all times.
- Current N.C. Driver's License with driving record suitable to Duke Van operations and corporate risk management, if applicable.
Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends onthe robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.